Encana suppliers and service providers (suppliers) are an important part of our operations. Suppliers contribute to our success by providing equipment, supplies and services necessary to run our operations. We value the working relationship we have with our suppliers.
Safety is a core value at Encana.
We prioritize the safety of our employees and suppliers. By working together, we can achieve our shared goal to develop a premier safety culture where:
- Our safety philosophy extends to our personal lives and activities such as driving.
- Everyone watches out for one another.
- People are expected to speak up if unsafe practices are occurring.
- People are encouraged to contribute ideas/improvements.
- Safety is engaged at all levels of the organization.
Supplier prequalification through ISNetworld is one of the methods we use to strengthen our overall environment, health and safety performance.
Suppliers requiring an ISNetworld subscription are referred to as “ISN required.” These suppliers are generally individuals and companies who deliver products or perform work at any of our field locations without an Encana escort present. Encana has specific criteria for ISN required suppliers who must maintain a passing grade in ISNetworld to continue working for us.
Note: A valid Encana master service agreement, most often referred to as MSA or MSSA, is required prior to your ISN account being connected. Once a valid agreement is received by Encana, your ISNetworld account will be connected. Suppliers must have a passing grade prior to the start of work and maintain a passing grade while working for Encana. There is no grace period or exception to this requirement without prior written approval by Encana. Enrollment in ISN and/or meeting eligibility requirements do not imply a guarantee for work.
ISN required suppliers will be required to provide the following information in ISNetworld. This list is subject to change and may vary depending on your country of work.
- Company profile
- Management systems questionnaire
- Review of health and safety programs
- Quarterly health and safety statistics
- Proof of valid commercial insurance (specified in the master agreement)
- Proof of valid workers compensation coverage
A supplier’s ISNetworld grade is based upon the data they provide and the information collected in Encana evaluations and inspections—all of which are measured against Encana’s grading criteria. A “C” dashboard grade in ISNetworld is the minimum requirement.
Encana suppliers primary support: email@example.com or 720.876.5422
ISNetworld technical support: 800.976.1303 (indicate you want to connect with an Encana support specialist)
Below you’ll find answers to questions we get asked the most about when it comes to our tools and programs for suppliers.
Why does Encana use ISNetworld?
Encana has identified several advantages with using ISNetworld. This management tool has become increasingly common in the petrochemical, biopharma and manufacturing industries in North America.
My company only does a small amount of work for Encana. Do I need an ISNetworld subscription?
Yes. The number of employees is not a determining factor for the need of an ISNetworld subscription. Factors used in determining a subscription include, but are not limited to, risk, the type of work to be performed and the duration of work. In some very limited circumstances, you may not need a subscription. If you are uncertain as to whether a subscription is required, please contact firstname.lastname@example.org or 720.876.5422.
How do I establish my subscription?
You can initiate registration online by going to www.isnetworld.com. You also may contact ISN at 800.976.1303 to establish your company’s subscription.
Do I get any other benefits with my subscription?
A complete list of benefits can be found at www.isnetworld.com.
Why does the supplier have to pay a subscription fee and how much is the fee?
We share the cost of demonstrating safety prequalification status with our subscribed suppliers. One fee allows your company to be connected to an unlimited number of clients. The fee is nominal, and the rate sheet can be found at www.isnetworld.com
Who is going to train me on using ISNetworld?
ISN has an entire team dedicated to training and answering suppliers’ questions. ISN provides unlimited desk support at no additional cost, 24-hour online support and live customer service assistance from 7 a.m. to 7 p.m. central standard time. You can reach ISN through their website at www.isnetworld.com, by email at CustomerService@isn.com or by calling ISN directly at 800.976.1303.
How quickly can I be trained on the use of ISNetworld?
ISN offers multiple webcast trainings a day. You can view available trainings in your account once payment is received. If your desired time is not available, you can contact ISN directly to discuss further options.
How long will the training and set-up take and what does it involve?
After payment is processed by ISN, you will receive login information. Using your login information, you can register for your initial training at www.isnetworld.com. Available training times are viewable online through your ISNetworld account. ISN customer service will also contact you to assist with registration. You will need telephone and internet access for this training, which typically lasts one hour.
I’m enrolled with another data firm (like PEC Premier). Will Encana accept my grade with this firm in lieu of enrolling with ISNetworld?
No. Encana only recognizes ISNetworld.
How do I contact ISN?
ISN can be contacted by phone at 800.976.1303 or by email at EncanaISNTeam@isn.com
What are Encana’s ISNetworld requirements?
For information on Encana’s requirements, contact ISN at 800.976.1303 or at EncanaISNTeam@isn.com
How is my company scored?
Encana uses a blend of weighted criteria, including, but not limited to the management systems questionnaire, review of health and safety programs, evaluations and more. A “C” dashboard grade is the minimum requirement. For questions regarding your score, contact EncanaISNTeam@isn.com.
How does prequalification help improve safety at Encana?
Prequalification tools support communication between owner clients/operators and suppliers, which is key to maintaining strong, respectful working relationships, injury-free worksites and business continuity. Prequalification ensures basic requirements are maintained by everyone on our sites before the work begins. Prequalification helps all of us feel confident in the integrity of our worksites. These tools are common in the oil and gas industry in North America, with hundreds of owner clients/operators and tens of thousands of supplier companies using them to manage their record-keeping needs, reduce internal administration costs and improve reporting.
Is there a cost to take Encana’s general safety orientation in the U.S.?
In the U.S., there is no cost to take safety orientation, as it is a service included with your ISNetworld subscription.
Can subcontractors access Encana orientations?
Encana orientations are only available to Encana’s supplier companies who have an ISN account and are working directly for Encana. Encana orientations are accessible to Encana suppliers who assign the orientations to their workers or sub-contractor workers through email via the ISN administrator.
USA Drug and Alcohol Programs
For U.S. drug and alcohol programs, do I have other options if I don’t want to enroll with DISA?
If you wish to not use DISA, Encana’s preferred consortium, then you have the option of keeping your existing drug and alcohol program if your program is audited by NCMS and deemed satisfactory.
My U.S. drug and alcohol program is currently being audited and monitored by NCMS for another operator. Do I still need a program audit for Encana?
Yes. Different owner clients/operators have different requirements. Therefore, your program must be audited to Encana’s requirements.
AGREEMENTS AND CONTRACTS
How do I obtain a master agreement with Encana?
You must have an Encana sponsor. In other words, an Encana manager or representative must have a need for your services, and it is up to the Encana sponsor to initiate the onboarding process.
I haven’t worked for Encana in several years; is my master agreement still valid?
Yes. Most Encana agreements do not expire. However, they may need to be amended depending if your services, GST/Tax ID or work risk has changed.
I’m having trouble getting my account set up in OpenInvoice. Who do I contact?
In the U.S., contact email@example.com.
BILLING AND PAYMENTS
I have a question about payment of an Encana invoice. Who do I contact?
We welcome prospective suppliers interested in safely contributing to your operational objectives. To express an interest, prospective suppliers must provide a clear business justification. An Encana employee/sponsor is required to initiate the process on behalf of the prospective supplier.
Eligible suppliers must:
- Provide proof of a corporate tax number.
- Provide proof of insurance as required by the Encana agreement.
- Register with OpenInvoice.
- Subscribe to and maintain an acceptable grade in ISNetworld if providing onsite services.
To express an interest in becoming an Encana supplier, complete our supplier contact questionnaire.
Encana will, at its discretion, look to increase or broaden its supplier base as required. Completion of this questionnaire or future-related questionnaires you may receive in no way obligates us to provide work or enter a contractual relationship to any company completing this questionnaire or any related questionnaires.
Supplier Contact Questionnaire
IMPORTANT: Be specific about the goods or services you provide so we can connect you to the right people within Encana.